Terms of Use

Amendments by the Client:

Any changes made to the original booking are subject to availability. If the full payment has been received and/or a voucher has been issued, no administrative fees will be applied except on changes to tickets for air travel.


Cancellation:

Cancellation requests should be sent via fax or emailed to provide the Company with written confirmation that your reservation should be cancelled.
In case you cancel your trip, the following scale of charges will be applied:

  • More than 60 days prior to the day of the tour – No cancellation charge.
  • Less than 60 days prior to the day of the tour 25% cancellation charge.
  • Less than 21 days prior to the day of the tour 50% cancellation charge.
  • Less than 7 days prior to the day of the tour 100% cancellation charge.

Additionally, there are cancellation fees on all domestic flights within Egypt. If you cancel a tour at any time, you will be subject to any fees according to airline’s cancellation policy.

Refunds:

A refund will normally be made to the same account and using the same method used for the original payment. No refunds are possible in the event of a no show for an existing reservation.

 

Children Policy:

  • Policy 1: for packages, Nile cruises, and hotels
             Under 6 years old: free of charge 
             Under 12 years old: 50% of total tour cost for an individual
             All children 12 or older are considered adults.
             If your tour package includes flights, an extra supplement for your child may apply.
 
  • Policy 2: for sightseeing tours & shore excursions
             Under 2 years old: free of charge
             Under 6 years old: 25% of total tour cost for an individual
             Under 12 years old: 50% of total tour cost for an individual
             All children 12 or older are considered adults.
             If your sightseeing tours include domestic flights or ferry boat, an extra supplement for your child may apply.
 


Tipping:

Tipping is not obligatory, it is customary, and it is a matter of satisfaction to the services, so if you were satisfied with the services you can pay, and if you were not satisfied do not pay any tip, tip will be appreciated from the staff offering an excellent services, and taking care of the clients.

You may use the following as a guideline (as appropriate):

  • Porterage: $1 per bag & Hotel house-keeping staff: $1 per person per night.
  • Waiter/Waitress: $1 per person (lunch and/or dinner).
  • Driver/ guide: $6 per person per day.
  • Bus Driver: $2 per person per day.
  • Day tour guide: $2 per person per half day $5 per full day
  • Cruise staff: $4 per person per night.
  • Ferry to Philae Temple: $1 per person for roundtrip.
  • Edfu carriage ride: $1 per person for roundtrip.
  • Private Car tour guide: $10-15 per person per day.